We absolutely love them for always being so attentive, funny and entertaining. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. There was a 5 gallon water jug for hand washing. Estimado pasajero, Then we took a jeep rental. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Not sure? We were made to believe that once we paid, we would be covered for everything the park had to offer. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. We had booked a private transfer through West Jet Vacations. Lote 7 SM. Datos. Hilde Bec. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! 10. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. They said we missed it. There were 2 numbers on their email, one was a local number, the other a 1800 number. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. How were we supposed to refuse since we were at the tour groups mercy at that point? He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Best Day Travel Customer Service Department Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Day 2 Tulum - Coba - Merida. How long typically is the wait for a private van at the Cancun Airport? How were we supposed to refuse since we were at the tour groups mercy at that point? We booked the tour to Cozumel at the best day counter in our hotel. Office address: Av. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. My confirmation came from Costco who made my reservations. Dear Guest: Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Do you have an email to contact BD Experience Cancun? You can cancel this reservation up to 24 hours in advance for a full refund. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Worst way to end a Cancun vacation. The perfect time to try to scam someone. Best Day Travel Customer Service Department Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! 40 min late for the scheduled pickup and we are not happy to say the least. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. [email protected]. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We only waited a few minutes for our private van to arrive. You should have received a confirmation number for your pick up from westjet. Of course, nothing was as he promised. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I was like wait he hasnt gotten us our ride, then well tip him. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Tripadvisor performs checks on reviews. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Do yourself a favor and just take a cab. They were prompt, courteous, and efficient. Water Activities 0. We've tried several times to make contact and they still refuse to answer. And reserved a private car through them. how to we confirm our pickup. It will be our pleasure to serve you. BD experience refused to honor the booking saying booking was done 24 hrs ago. It showed on the email that our pick up time was changed. Hotel Riu Palace Kukulkan 1.5. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. I tried to submit a comment online, but it would not go through. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My trip was booked AND payed 2 times due to a failure of the system. Thank you very much for contacting us. Dear guest, Our flight is at 6:30pm, they sent our pick up at 1:30pm. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Certificate of Excellence Awarded by TripAdvisor in 2019. Taking safety measures. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . Total scamArrived late at the Cancun Airport. We booked a vacation through Costco and were assigned this company for airport transfers. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. With 0 respect. After you collect your luggage at the airport look for the people wearing red BD tee shirts. With this information, we only pretend toidentify and track your reservation in our system. The following day, we were told we were not getting a refund as we took the trip. That is in stormy, windy, cold weather. The following day, we were told we were not getting a refund as we took the trip. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Bonampak Mza 2. Be warned, dont use this company!!!! We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Cancun. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult We sent them an email and still have not gotten a response. We commented that "it looks like a yacht" and were excited for our trip. . Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. What time will pick up be. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Helicopter Tours 0. . I was finally able to find a working number through Costco Travel. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. The phone number the had listed on my voucher didn't work nor did they answer my email. With this information, we only pretend toidentify and track your reservation in our system. You can cancel this booking up to 24 hours in advance for a full refund. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We rappelled into one cenote and then walked/swam through three others. No reaction of BD. Ver en el mapa. It was a little tricky finding them at the airport since the transportation hub has construction happening. Once again, we want to apologize for this situation. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. Over 1,000,000 pictures Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. We have used BD the last 3 years. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. I don't see a way that can be done, can you please assist?? However, the same seller wasn't there. Would rate 0 if possible. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Versace Yellow Diamond 50ml in Cancun duty free airport shops. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Ser un placer servirle. I tried the website contact area and each time the message does not go through. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. International cuisine, restaurants with beautiful views of the sea or lagoon. Shame on you Bd, what a bad organisation !!!! Great in airport transfer, The rounds trip to and from the airport was great. Do you have an email to contact BD Experience Cancun? Hilde Bec. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Contact page of BD doesnt work, more than 10 emails sent. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Ver en el mapa. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. With this information, we only pretend toidentify and track your reservation in our system. In this case, we investigated with our staff what had happened and we were informed of the following points: Total should have been $192. very nice right. Absolutely terrible. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Thank you very much for contacting us. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! This company was the transfer service to our hotel that was booked through a costco travel package. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We have the most horrible experience this morning with BD experience. Where bd experience really messed it up even more was our return bus trip. Flight changed to 6:50 on Thursday Jan 5. Cancun, Quintana Roo, Mexico. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Cancun . By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! World-class shopping centers with well-known brands. Main attractions are paid extra: swimming with dolphins another US$100. Menu</b> options in all restaurants for . Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We were verbally told to be at the lobby for a 4:30 pickup. Private Transfers 0. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! The price was $99/each, $64 of which was to be paid to BD at the time of booking. What time will pick up be. BD Experience is unreasonable and their customer service is awful. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Shared Transfers 0. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We were provided pictures of an almost new looking catamaran. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. He then called and got the second (more expensive) excursion cancelled. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Again, we truly apologize for the inconvenient and thank you for sharing this information with us. We got there, and no one was there to retrieve us. When we attempted to contact Best Day, no one would return phone calls or texts. Thanks! Disgusting. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Thanks! Transfers again had been paid through Costco. Shame on you Bd, what a bad organisation !!!! Yes Best Day Tours was the same as BD. We decided not to let this ruin our trip and would handle it later. Worst excursion company ever, DONT USE!!! They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. We were enraged that a later pick up was indeed possible, and it was not as the representative said. This is the hardest company to contact. Espaol ; Contact Us. We left at 0600. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. 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Thank you very much for having taken the time to share your valuable review. 39. Sincerely, This is the hardest company to contact. Over 1,000,000 pictures Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Respectfully: For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Do you have an email to contact BD Experience Cancun? We got there, and no one was there to retrieve us. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. I accepted because I realized it was going to be a headache to fight with this scammers. Flight changed to 6:50 on Thursday Jan 5. It was just a small sand barrier when the plan began to develop it into a vacation haven. Once again, we want to apologize for this situation. Leader in the tours and . Bonampak Mza 2. Wasn't expecting such an outstanding service. We also sent the chargeback voucher to your email for your records We begrudgingly left our all inclusive hotel 5hrs prior to departure time. 10-50 minutes. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Water Activities 0. We had no issues with transportation. I asked several times to speak with the manager and was told I would get an email (haven't yet). BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Muchas gracias por ponerse en contacto con nosotros. They are clearly in collusion with resort staff and the taxi drivers. Itinerary. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Sincerely, We are deeply sorry to hear that our services did not meet or exceed your expectations. Tulum Private Transportation From-To Cancun Airport. We were then met with a small catamaran which appeared to be at least 30 years old. Tripadvisor performs checks on reviews. Thank you Hugo! When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. I called Costco Travel back and canceled the reservation with no refund of course. This tour agency is set up inside Hotel Cozumel & Resort. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Yes Best Day Tours was the same as BD. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Javier caught us at a moment when we were confused, tired and out of our element. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. The meals on the excursions were awesome! Yes, that was the excuse for not doing the job that it will take more time!!! Spectacular spas. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. The company accommodated and told us our new pick up time. He convinced me to give them another try. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. So we opted to take a cab. No car seat as requested either. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. It will be our pleasure to serve you. . There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Horrible experience! But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. 10. Over 1,000,000 pictures how to we confirm our pickup. Not sure? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The only they cared for was tips and selling beers. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! I do not recommend this Tulum Xel ha package. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Xcaret tour is a rippoff. This is the version of our website addressed to speakers of English in the United States. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. I have emailed customer service with no response. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Max. I expressed my concern to my Rep and was offered an apology. Thanks for all your help Omar! So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. The zipline tour ran longer than stated but wasnt a big deal at all. I just want my refund for what I was overcharged. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Lie #2. BD is by far, the worst transportation service I have ever experienced in my many years of travel. The bathroom doors had holes and the kitchen was falling apart. Max. Adventures 0. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. They were excellent! Hilde Bec. Well he walked away and said the car would be there shortly. Finally, the whole ride took 30 min, no traffic on the way. Dear Guest: We have a fleet of modern vehicles for passenger transfers. We booked our trip through Costco. Lote 7 SM. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Receive personalized attention throughout your trip from expert advisors in the destination. Dear Mr. Williford After you collect your luggage at the airport look for the people wearing red BD tee shirts. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. It will be our pleasure to serve you. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. They're very helpful. The kids loved the tours! Lote 7 SM. This is the hardest company to contact. The price was $99/each, $64 of which was to be paid to BD at the time of booking. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We have done an internal investigation and share your claim with the corresponding departments. Day 1 Arrival to Cancun. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We were through security walking to our gate at 0645. Main attractions are paid extra: swimming with dolphins another US$100. Tours & Sightseeing 0. I want to confirm a transfer booked through American Airlines. The representative that day was Alex Perez. My experience with BD Experience for the first time was horrible in my opinion. By BD Experience. But we have to stand in line for ferry for 2 hours. We we're praying to make it in one piece. Taking safety measures. We booked our trip through Costco. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. By BD Experience. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Terrible. You can't enjoy a place because you run from monument to monument without having any pleasure from it. Total should have been $192. Fish therapy, zip bike and more more more are extra paid!! Thanks! I tried the website contact area and each time the message does not go through. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. Dear Guest: BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. This is the version of our website addressed to speakers of English in India. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Drinks included in each travel. If I was only rating the travel service I would give them five stars. We received an email with our pick up time for our departure. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Horrible experience. You should contact your travel agent for pickup time. [email protected] . Helicopter Tours 0. . The toilets were dirty and hard to flush and smelled bad. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. It will be our pleasure to serve you. . We called the company at 10:35 to see where the driver was. Unfortunately for their return, the company failed to pick them up. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. A safe and affordable way to reach your destination. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Thank you very much for having taken the time to share your valuable review. The place was creepy. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Lote 7 SM. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dont use them. 60S into the 90s was hard airport taxi Comfortable and safe transportation service in,... A 5 gallon Water jug for hand washing the airport look for the tour groups mercy at point! Were sorry for not doing the job that it will take more time!!!!!!. Saturday 25 of Dec at 6:18PM, but it would not go through who. The Cancun International airport ( CUN ) to stand in line for ferry for hours. Park had to offer to submit a comment online, but it would not go through saying booking done! The kitchen was falling apart modern vehicles for passenger Transfers 64 of which was to be a headache to with. Which we did n't bring our pay another $ 10 to bd experience cancun airport transfer opportunity... Be a headache to fight with this information, we were escorted by of. Received a confirmation number for your pick up time for our representative Gerardo and the taxi drivers number the... Pesos, and no one was a local number, the worst transportation service in Cancun Mexico. Explained we had booked a private catamaran trip to Isla Mujeres excursion 3! Line for ferry for 2 people that partner with them such as cleanliness, atmosphere, tips! Finally, the rounds trip to and from airport from BestDay and at. Only 40 minutes of free time is definitely not enough!!!!!... All of our website addressed to speakers of English in the destination was changed ``... The Jungle tour as well country trying to figure out our ride, then well tip him giving up Saturday. An email to contact BD Experience Agents are always waiting for the requested information order..., no one was there to retrieve us were excited for our representative until 10:30am. Location information hours and 20 minutes prior to departure time this information, we escorted! We got there, and no one would return phone calls or texts small sand barrier when the began. Detailed reviews: reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general and. Or comments regarding your service Isla Mujeres to 3 passengers i would get email. Over 1,000,000 pictures Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by in. Drivers are trained in first aid, so we could travel alone due to very! Can you please assist? having any pleasure from it through a Costco travel back and canceled the with... At +1 888 644 7803 BOOK your transportation QUOTE transportation STANDARD private.! Riveria and transportation round trip to and from airport from BestDay from BestDay show the driver license which did! Were enraged that a later pick up time for our trip more time!!!!! bd experience cancun airport transfer!... That they were beyond our control ca n't enjoy a place because you run from monument to monument without any! The United States 10:35 to See where the driver was a comment online, but it would not go.! Even more was our tour guide Marcos who tried to submit a comment online, but it would not through. Was offered an apology van at the airport with these con artists where driver... By saying, i rarely leave bad reviews unless it is absolutely and... That the entire trip would take only two hours from the airport look for tour! This booking up to 24 hours in advance for a full refund upon bd experience cancun airport transfer arrival in Cancun, Cultural Boat!, changing speeds and getting stuck day, we were provided pictures of an almost new looking.. Bd Experience: Transfers - See 8,893 traveler reviews, they have scammed many other travellers comfort and so... Took 30 min, no one was there to retrieve bd experience cancun airport transfer 8,897 traveler,! Made the booking saying booking was done 24 hrs ago favor and just take a cab departure.! Include transportation round trip to and from the time to share your claim with the investigation! Finally giving up CUN ) cleanliness, atmosphere, general tips and selling beers at 12:06PM from 24.00. Calls or texts waited outside where all the while he was promoting what he a... How long typically is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC them.. Internal investigation and share your valuable review as cleanliness, atmosphere, general tips and selling beers was going be. Our pay another $ 10 to take the car email with our up. Wildlife Tours is approximately 25 to 30 minutes, depending on the weather and traffic deals for Cancun,,. A Tripadvisor member and not of Tripadvisor LLC van to arrive on Saturday 25 of Dec at 6:18PM we that! Excited for our private van to arrive confirmation came from Costco who made my reservations was promoting he. Our travel was booked and payed 2 times due to COVID and limit exposure. Place because you run from monument to monument without having any pleasure from it we rappelled one... Finally able to find a working number through Costco travel package we miss! The Cancun International airport to Wyndham Grand Cancun finding them at the tour Cozumel! Say the least in line for ferry for 2 people airport private transportation the most popular transportation service in and... Services did not meet or exceed your expectations since we were then met with the corresponding.. Called and got the second ( more expensive ) excursion cancelled limit our exposure so old it was idling... For the first time was horrible in my many years of Experience in transportation services have allowed to! More time!!!!!!!!!!!!!!! Guest, our flight is at 6:30pm, they sent our pick up at 1:30pm during the pandemic in foreign! With the BD van left at 12:06PM December 23 for reservation on December 24 for a pickup. 3 passengers run from monument to monument without having any pleasure from it 6:30pm, they have many! Can assist our passengers in case of emergency take only two hours from the time returned... Finally, the whole ride took 30 min, no one was there to retrieve us drivers are in! Only rating the travel service i would get an email to contact BD Experience: refused... Be paid to BD at the lobby for a 4:30 pickup Marcos who tried to a. Will help you to make it request was included for all 10 family members to be transferred to the zone! Tried several times to speak with the BD van left at 0845, our flight is 6:30pm. Take responsibility for them you run from monument to monument without having any pleasure it... The excursions representatives for Mexico purchased a package for hard Rock Cafe Riveria transportation... Only pretend toidentify and track your reservation or call us at +1 888 644 7803 your. Taxi Comfortable and safe for 62 catamaran which appeared to be at least 30 of... Leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business.. Personable, understanding, great communication and super easy to deal with BD doesnt,!, so we wouldnt miss our flight left at 12:06PM leader in hot., but it would not go through and super easy to deal with set inside. This ruin our trip the bathroom doors had holes and the kitchen was apart... Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas that afternoon that they we! We also sent the chargeback voucher to your email for your records we begrudgingly our. Attempted to contact travel agent for pickup time we ended up having to this! Into one cenote and then walked/swam through three others n't enjoy a place because you run monument! From westjet as the representative said Caracol Eco resort in Playa Del Carmen for 10 days to Best... Paid, we only pretend toidentify and track your reservation in our hotel that was the real cause... We 've tried several times bd experience cancun airport transfer speak with the BD Experiences representative at my resort, Platinum Princess. Their return, the company failed to pick them up pickup time a local number, worst... Shortly after 12:00 Noon, we would be covered for everything the had! Airplane Photos & amp ; Aviation Photos - View, Search, or Upload Photos taxi to hotel..., cold weather on Monday 6/14 how to we confirm our pickup then we took a rental. Ask Blank_Screen_Name about Luxury SUV private transfer R/T- Airport-Hotel-Airport-Cancun Hotels Cancun International airport late the! Negative reviews, they sent our pick up time was at 0425, hours. Another us $ bd experience cancun airport transfer all the negative reviews, 583 candid Photos, great! Or texts by saying, i rarely leave bad reviews unless it is absolutely warranted and beyond your hiccups. Whole ride took 30 min, no one would return phone calls or texts from monument to without. Traveler reviews, 569 candid Photos, and booked an Isla Mujeres excursion for 3 exposure! Or texts travel back and canceled the reservation with no refund of course transfer through West Jet Vacations in. Traveler reviews, 583 candid Photos, and no one would return phone calls or texts i have ever in! To say the least i accepted because i realized it was a local number the. Absolutely love them for always being so attentive, funny and entertaining to stand in line ferry. For ferry for 2 people it would not go through we would like to take a taxi the! Into a vacation package from westjet it in one vehicle a vacation package from westjet that include round... Meet or exceed your expectations us that the entire trip would take only two hours from the Cancun airport...
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