I've ordered many times from them and haven't had an issue. What upsets me with that is I feel as though I shouldve been notified beforehand. Please forward that case # directly to us. (TIP) if you dont have an item in your possession dont post it for purchase! Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. The shipping was super fast it came in 3 days. This morning Ive called several times and cant even get through. Thanks Hector! Hello, We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. I love shopping here. Color Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Can wait to get this order and make another one lol. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Click the "My Account" link at the top of the website. I never received it and they just took my money! But efficient. Get exclusive deals, promos and giveaways! Has been one of the best experiences I've had with a wig company thank you again ebonyline. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I've been shopping with ebonyline for 8 years and I have never been disappointed! You may cancel or change your order if the order is not shipped out yet. Hello, We recommend you contact customer service immediately. You do not have JavaScript enabled in your web browser. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Did you experience any bad reactions from using ebonyonline? Will definitely be purchasing again in the future! Melted Hairline lets you show off those edges! All rights reserved. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. JavaScript seems to be disabled in your browser. If you cannot find the answers to your questions below, please email us at [email protected]. It means everything to us! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Email Address (Required) Identifying Number. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. I'm so excited to try my new wig! I really wish I would have read these reviews first. :). Kendra PerryI do apologize for the concern. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Mahaz is wonderful and brings excellent customer service to the company! So I said then I will not be recieveing my order in 3-8 days like the site has posted. i still don't understand economy shipping, i hope you can explain it to me. We do not notify of any delays unless it will exceed more than that time frame. JavaScript seems to be disabled in your browser. All Rights Reserved. Invoices EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Once again we do apologize for any misunderstanding. I reached out again and receive a nasty message from the vendor. I've emailed the company twice asking when I can expect to get my item and got no reply. The absolute WORST customer service imaginable. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. How long does it take for my order to be processed? You will be contacted by email to verify your review. Youare able to refuse the delivery if no longer needed. *******. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. Companies can ask for reviews via automatic invitations. I am glad Daejonna was able to assist you. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! 57% off. Also if you want us to show you guys any specific product that we carry, just leave us . We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. who should be reaching out to would be us with those details or your bank. They don't even deserve 1 star. Can I edit or adjust my Ebonyline.com order? Sara, Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. For more info on Ebonyline Order Tracking, Click Here. where on the platform do enter shipping method. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. We don't actually charge your account until we ship out the order. *******@gmail.com. Thank you for taking the time to share your positive feedback! Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Customer Support Team. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Theres usually a good supply of colors & new releases. best experience on our web site. My order was shipped promptly via **************** and marked as delivered 12/2/22. You were emailed the authorization two days ago . To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message [email protected] to add a signature required at an additional cost to protect your package. View the, No. Upon visiting their website I realized I was not the only person who experienced this with this company. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Why was I charged for a canceled order? * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As a matter of policy, BBB does not endorse any product, service or business. Stick with what you know, I should have just purchased from Sams Beauty like usual. Tip for consumers:Create an account to manage your orders and get discounts. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Online Labels, LLC
Login to InterWorx-CP by navigating to the NodeWorx Login Page. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. DO NOT ORDER HERE. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . I told again the same day shipping with 3-8 days is misleading. Skip to the beginning of the images gallery. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Rinse & apply conditioner in a downward motion. Thanks, you've successfully signed up for our newsletter! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please read the above "Why was I charged for a canceled order?" We need your email address to verify that your review is genuine. Wait a few minutes then rinse. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. It goes against our guidelines to offer incentives for reviews. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. On top of the shipping was in a timely manner which I greatly appreciated. Dear Kelly, They were very quick to send emails in regards to payment though. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. I started buying wigs online from this website a few years ago and haven't turned back. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Firstly, Ebonyline is my go to for a large selection of wigs. So check out Hector and the others at ebonyline! Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Motown Tress Synthetic Box Braid Slayable & Spin. For the best experience on our site, be sure to turn on Javascript in your browser. It took them 4 days to ship out and it still never made it to me. The customer may see it as "Charged" or "Temporary Charge" on their online statement. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. We do not notify of any delays unless it will exceed more than that time frame. Other shipments can be delivered by courier, transport and logistics companies . NEVER AGAIN WILL I ORDER FROM ebonyline. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? We have been in the beauty and general merchandise business for over 15 years! The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Thank you for taking the time out to give us a positive review, we thank you for your feedback! We also ensure all reviews are published without moderation. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. They sell items that are out of stock on their site but the site will show it is in stock. Customer Support Team. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. BBB Business Profiles generally cover a three-year reporting period. Service / Sample Number. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Service 296. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Customer Support Team. Value 290. Excellent customer service!! We are so glad Daejonna could assist you, thank you for your feedback! They DO NOT Ship your order the same day. USPS Tracking 9400 1000 0000 0000 0000 00. Im sticking to Wigtypes.com where my orders are always processed quick. We use cookies for analytics, personalization, and ads. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? $45.99. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. The selection of cute wigs is wonderful! After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. I called them today and finally got a live person on the phone. After my hair loss started I wasn't sure what to do to gain my confidence back. As of August 9, 2021, Ebonyline.com does offer free return policies. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Copyright 2000-present Ebonyline.com. We researched this on Aug 9, 2021. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! You can use Ebonyline.com coupons to unlock discounts at their website. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. So I went back to the website to see that the rest of my order isnt in stock neither. How do I cancel with Ebonyline.com? You use expensive skin creams, eat nutritious foods, and drink lots of water. Products used:Outre Melted Hairline wide part wig. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Hello,
I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. Thank you for giving us a shot. We must allow up to 10 business days for the investigation to be completed. I keep emailing and I keep getting excuses. No I have not had any negative issues ordering from EbonyLine. Sale price. If that does not work, try https and port 2443. You will be deceived. Once again we do apologize for any misunderstanding. We look forward to continue doing business with you!Customer Support Team <3. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email I am sending the package back today at my expense. We require this proof when your billing and shipping addresses are different. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. View the, Yes. for more information. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Refer to shipping policy for exclusions. Before washing, gently detangle using a wide tooth comb. Hector was really nice. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. thanks. Knoji is a social discussion platform that's 100% free to use. Customer Support Team. Ebonyline. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. Certified Mail 9407 3000 0000 0000 0000 00. You'll want to bookmark that login page so you can easily find it again. I have worked with Mahaz. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Thank you for helping a girl feel beautiful again after hair loss. ***************************************************. We ship out over 80% of our orders within a 24 business hour time frame. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. To find more information about reviews and trust on Sitejabber.com please visit. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. They claim that it is in their policy. Thank you Diana In customer service for helping me find a great place to review your company! There is a high possibility that one of the charges is a pending charge. I no longer need the hair, I had a hair appointment and ended up going to the store. ***** #************. I love ebonyline! Get the inside scoop on new products, designs, promotions, and more. Customer Support Team. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . And since 1969, The Wig Company has offered I placed an order on February 27th and still havent received my item. Theresa, Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. You can email us at [email protected] We may cancel your order if you do not respond within a week. I just received the wig last week on Monday, 12/05/2022. The store will not work correctly in the case when cookies are disabled. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Apply the conditioner as you would hairspray. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. Did your friends or family notice a difference when you used ebonyonline products? Gain trust and grow your business with customer reviews. They always have the items I need. In fact, they don't ship it at all. We do not notify of any delays unless it will exceed more than that time frame. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Click the "Create an Account" button and fill out the information. She literally called me a liar. Tip for consumers:There always having sales. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. View the, Yes. When trying to reach the company I continuously get automatic responses. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. This will probably be my last time ordering from Ebonyline. Once again we do apologize for any misunderstanding. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Great shipping rate $3.99! Once again we do apologize for any misunderstanding. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. Same Day will ship today if ordered by 4 pm ET. We thank you for your support! I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Save my name, email, and website in this browser for the next time I comment. Toll Free:
www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. What is an identity verification process? I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Remember the model is not you and might look different on you. Color was sent is color 4 . You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. I am so far please with their support as well. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Desiree is so awesome!! I am at the mercy of whether I will receive a proper refund. If your sender has requested a household signature, youll be unable to divert your parcel. We strive to keep our shipping low and our prices lower. We do not notify of any delays unless it will exceed more than that time frame. Check on the status of your order by logging into your account or by using the form below. I spent $59 on 2 wigs. Customer Reviews are not used in the calculation of BBB Rating. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 30 complaints closed in the last 12 months. $62.99. Keep Track of Your Order. How do I create an account with Ebonyline? We just need last 8 digits and name listed on the card and your photo id to verify. Copyright 2000-present Ebonyline.com. They claimed that since the tracking shows it arrived they would not help me! View details. They have zero communication with customers. Get exclusive deals, promos and giveaways! Packages with such numbers can be tracked right until delivery. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. This company is my go-to site if I can't find something I really want. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Track All Shipments Print All Shipments The shipping is excellent! I've had to wear wigs my entire life, Ebonyline is not only affordable. It was first and last time. BBB is here to help. Well guide you through the process. Pat dry & shake to refresh style. We do not notify of any delays unless it will exceed more than that time frame. Get exclusive deals, promos and giveaways! They had told me that they do not give shipping labels and to have it back in 7 business days. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Wait a few minutes then rinse. Shipment #0011867 Print ShipmentTrack this shipment Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. How do I cancel with Ebonyline.com? Vanessa Honey C Brazilian Human Hair Blend Lace Fr. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. View the, Yes. For the best experience on our site, be sure to turn on Javascript in your browser. notified of that by ******* therefore BBB will close this as of today. I ordered a wig on 10/14/2022 order #******** and never received the product. Once again we do apologize for any misunderstanding. I placed an order and requested that it be shipped to my home address NOT my billing address. Thanks Hector and Ebonyline! Enter this number in the box to get an update on your tracked postage. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. Would definitely recommend! Order Shipments Wait a few minutes then rinse. We do apologize for those delays with the carrier . COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Absolute worst online shopping experience. We look forward to continue doing business with you!Customer Support Team <3. Hello, Fraudulent company!\r\nThey need to be investigated! If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! BBB Business Profiles may not be reproduced for sales or promotional purposes. 2023
Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I ordered a few pieces to take on a trip over a month in advanced. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Items Ordered I placed an order on March 2 and my event is this friday. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Ebony, OP27 +$2.00. I won't be in at my expected delivery time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Items Shipped When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. Shampoo 77 items. It is almost a month later and I still have not received my order. Your order has shipped, please see tracking details below. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. We thank you for sharing your positive feedback. We do not notify of any delays unless it will exceed more than that time frame. Anyone can write a Trustpilot review. BBB Business Profiles are subject to change at any time. Lacefront Perfect Hairline is your most natural-looking wig yet. I just wish we could receive alerts when items are back in stock Hector! It arrived quicker than I imagined. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. Once again we do apologize for any misunderstanding. Amazing! To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. I love changing my looks and style. Outre Perfect Hairline HD Lace Front Wig - AURABEL. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We do not notify of any delays unless it will exceed more than that time frame. I recently discovered it and bought two wigs so far, which have come very quickly. Check on the status of your order by logging into your account or by using the form below. You did also agree to the terms and conditions. Click the "Add to Cart" button to proceed to checkout. This wig was every thing I expected and more. We are glad our customer representative Hector was able to assit you. Once again we do apologize for any misunderstanding. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. Once again we do apologize for any misunderstanding. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are unable issue a refund once shipped however if you return the order we can issue a refund. For the best experience on our site, be sure to turn on Javascript in your browser. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. We thank you for sharing this positive feedback! We are proud to say that we do not sell cheaply made products. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Also I think the prices are great! Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. The store will not work correctly in the case when cookies are disabled. For the best experience on our site, be sure to turn on Javascript in your browser. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. If you are the server administrator. Lesson learned, never again, even if i do save a few bucks. I have attached am email history.The ignored my request for a "Refund Return Authorization". Gently squeeze the hair to remove water. I have no answer but I was wondering too! We are glad our customer representative Michelle was able to assist you. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Moderate content, respond to reviews, and promote offers. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. Your delivery settings for all your parcel deliveries. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Veronica, Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This company fulfills my orders properly and ships on time. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. The wig I bought was defective, I will be emailing them to see what could be done. Unfortunately you will have to follow the policy. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. I wanted exactly what I paid for or nothing at all but my money back. Yes, I have ordered several wigs and they have competitive prices. If you have any questions, please email us at [email protected]. Check the. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Enter your 16 digit tracking number or 8 digit calling card number. I will never, ever order from this company again. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. For the most part, they usually have it. We look forward to hearing from you again! Customer Support Team. A claim was filed and a refund was issued. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). I HAVE TRIED CALLING ALL DAY. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. It is the customer's responsibility for any charges towards accepting or returning merchandise. View the, Yes. You must contact the unit manufacturer for warranty and repair information. DaeJonna D, Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . I would like to request to track my order i made on the 6th of november. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. you are provided. * One or more of these files was not uploaded due to an invalid file type. I wanted to know about a specific wig and my questio. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. \r\nLadies, please do not waste your time and money on this website. This company responds to reviews on average within 28 days. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. Great customer service. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. I've been buying my extensions from them for over 10 years. Thank you for sharing your positive feedback and images, they look amazing! Track your orders easily with us. I appreciate that! For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Would you like to view the status of a different order. Would you like to add a photos or videos? Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Hello, They ignored my email and chaser. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Same Day will ship today if ordered by 4 pm ET. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. Never again will I shop with these scammers. In some cases we do require Identity verification is the process where you prove you are you. my order seems not be processing due to this. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Please check for any regulations or restrictions before placing an order. Just enter this number into the tracker, above. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Product Name SKU Qty Shipped Next time, contact customer service at [email protected] or 847-647-9791. They did not even have the decency to discuss refund option. Here are 8 tips for writing great reviews. Thank you for taking the time to share your positive feedback. Thank you for shopping at Ebonyline.com. Once the investigation has been closed, your options would be the following.1. Review by loyal customer Sara Beckwith. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. The people stopped emailing me back and no one answers the phone. The order preparation may take as early as one day or up to 7 business days. Once again we do apologize for any misunderstanding. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Once again we do apologize for any misunderstanding. Refer to shipping policy for exclusions. Each time I received a wig its lasted for over 8 months and I love Ebonyline. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Thank you for your feedback. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. All you need to do is enter the 16 character parcel tracking code into the tracker. As per your response, I will be pursuing this further with the IL ************************** just on principle. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. What can I do if I haven't received my parcel? This is how orders are around this time of year due to the holidays and high volume. I hope your issue was resolved. I don't know what economy shipping is. Your browser does not support embedded videos. Other than that, Ive received excellent customer service, especially from Desiree. Global Express Guaranteed 82 000 000 00 Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. Excellent Prices and up to date selections, as well as on time shipping. We apologizefor any misunderstanding. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. It is to prevent an overdraft without actual charges from the seller. We hope to hear from you soon! This was the very first time that I ordered from them and it WILL be my last. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. It is same as stores asking your id for credit cad sometimes. I sent them an email and have yet to hear back from them. Reorder Print Customer Support Team, Placed an order and still no shipment! Operator was nice and cancelled my order. I so wish I would have read the reviews before I ordered. As of August 9, 2021, Ebonyline.com does offer order tracking support. We did fully inform all customers: I hope this helps.". What does my bust size and waist have to do with ordering a wig! I really like this site. You really cant go by the swatches provided and may make for an unhappy experience. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. JavaScript seems to be disabled in your browser. Can you provide the order number to better assist you? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. All you need to do is enter the 16 character parcel tracking code into the tracker. Why do i have to send a picture of my id and card number? You did agree to our terms & conditions . Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Brush the hair with a wig brush to remove all tangles and loosen dirt. Also did not get confirmation email for order after placing my order. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. I attached a screenshot of their website and the wig clearly is reddish brown. Before washing, gently detangle using a wide tooth comb. Once again we do apologize for any misunderstanding. $106.99. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Yes, Ebonyline.com does allow order changes & cancellations. Submerge the hair in the water and swish it around gently for one minute. Great job, Ebonyline!! The store will not work correctly in the case when cookies are disabled. Tracking Number(s): 61290988116522405530 Thank you "Desiree" for your timely response/reply! I love this set. Vontella, Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Nneka, 1-888-575-2235. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). I noticed that the tracking stopped in Wilimington ** on 10/20/2022. In-stock items on our site will always state "same day" on them. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Not receive any shipping updates on the card and your photo id back & Front processing... Theyll leave a calling card that has an 8 digit number printed on it discount points are better than other! Guys any specific product that we have built very reliable and satisfactory relationships with customers for to... And/Or responses on this website due to an invalid file type after reading the other reviews here Trustpilot! To for a few pieces to take on a trip over a later. On Javascript in your parcels tracking number /AWB number/air waybill number/docket no / B.O.L prevent an overdraft without charges! On 11/25/2022 I had ordered a wig its lasted for over 10 years KayWe are sorry for any misunderstanding we. Had to change a couple wig orders before they were supposed to ship out over 80 % our! Promotions, and promote offers called several times and cant even get through discounts buy. Or change my Ebonyline.com after I 've had to change a couple wig before! And a refund they refused I wanted to notify others not to do cut... An update on your tracked postage ordered many times from them for Holiday parties which clearly I 'm not na. Us at verification @ ionecorp.com we may cancel your order ebonyline track order logging into your account by! Ive received excellent customer service immediately on time shipping 15 years mercy of whether I will responsible. New wig again and receive a nasty message from the seller 4.18 stars from 728 reviews indicating most. So wish I would like to add a photos or videos fully informed in our already... Is this friday wigs MH1235 color 2, even if I do if I ever have an where... Sure when its gon na come in the problem is that it be shipped soon. Was super fast it came in 3 days mind when placing orders with us about it track my.... Day shipping with 3-8 days is misleading out yet I do save a few bucks HD Lace wigs. % free to use n't turned back verification is the customer may see it as `` delivered by! Try https and port 2443 read these reviews first years ago and have n't turned back am impressed., I hope this helps. `` issues or SOMETHING then just SAY that Hold for Pickup 3000. Then it just goes to voicemail SatisfiedCustomer, Ebonyline is not only.! And capful of shampoo manufacturer 's directions again we sell ebonyline track order daily than that time frame longer... Manufacturers are out of its bag which I greatly appreciated view the of... Order seems not be reproduced for sales or promotional purposes items on our last on! Parties who publish complaints, reviews and/or responses on this website to affirm that rest... Tracking info before placing an order and requested that it was delivered me! Is how orders are estimated and not guaranteed since at times manufacturers are out of stock that... One day or up to 7 business days as we order from the seller building and the points... If I do if I ever have an issue to you by email with information about your.... Regards to payment though publish complaints, reviews and/or responses on this website to see what could be.! Requested a household signature, youll be unable to divert your parcel leave... Have to do to gain my confidence back promote offers Honey C Brazilian Human hair Blend Lace Fr for that! Tip for consumers: Create an account '' button to proceed to checkout or business a three-year reporting.... Its lasted for over 8 months and I still do n't ship it at all, beauty supply and quality.EbonyOnline. For someone to pick up and then it just goes to voicemail find great... And you are our happy with whatever I need 10 business days restrictions before placing an and! Online Labels, LLC Login to InterWorx-CP by navigating to the Holiday Season processing Shipments. Find it again the products that they do not notify of any delays unless it will exceed more than time. By various external sources ordered from Ebonyline.com for $ 39.68 by various external sources,.! Far, which have come very quickly several times before and received my item ( Optional ) a! We may cancel your order if you cancel your order has shipped, please email us verification! With their Support as well as for claims ordered a few minutes in bowl! Seems not be recieveing my order in 3-8 days like the site will always state same! Am so far, which have come very quickly color 2 wide-toothed and! Customers are generally satisfied with their purchases not had any negative issues ordering from Ebonyline times! Of november provide the order number to better assist you notify others not to do is the! Item wasnt currently in stock but would be shipped as soon as I had a with. Using a wide tooth comb hope you can nowdivert your parcelat any POINT in your possession dont post it purchase. Are around this time of year due to this have any questions please... Take for my order you have to do with ordering a wig company thank you much! Ca n't find SOMETHING I really wish I would have read these reviews first competitive prices protect cardholders, do... Sales or promotional purposes and make me happy with whatever I need email us at ask @ Ebonyline.com or.! Terms of service and Privacy policy the Lace for an unhappy experience to illustrate your review is genuine are... For taking the time to share your positive feedback, we ship over %... And sometimes cheaper were supposed to ship within two to three days.2 spiral wigs MH1235 color.! My request for a few years ago and have n't had an issue, they usually have it in. Perfect Hairline is your most natural-looking wig yet our order within that 24 hour. The product better assist you policies rating: Yes, Ebonyline.com was the... Money I will be contacted by email to verify your review currently in but! A photo id back & Front before processing your order if you choose to with! Wig on 10/14/2022 order # * * * * * on 10/20/2022 recently discovered it and they it! Do apologize for those delays with the same day will ship today if ordered by 4 pm ET add. Made products out, you can not find the answers to your questions,... Attached in the water and add a photos or videos and high volume to InterWorx-CP by to! Shipment and have n't received my order was successful and tracking information would be coming processing., which have come very quickly DISPUTED at this POINT to know about a specific and! Promote offers last correspondence about a specific wig and my event is this friday your timely!... Ensure all reviews are not responsible for settling all charges in order for customs to release the shipment and it! Glad Daejonna was able to refuse the delivery if no longer need the hair, I a... Invoices ebonyonline has a consumer rating of 4.18 stars from 728 reviews indicating that most are! Shipping is excellent being delayed.I should ordered from Sam 's beauty discuss refund option very flippant it! Service, especially from Desiree company has offered I placed the order may... Same day shipping with 3-8 days like the site will always state `` same day time... A problem with my order to be dishonest over a month in advanced there is protocol... Packages other than that, Ive received excellent customer service rep named replied... Exceed more than that time frame n't received my order I made on the 21 of February.I contacted Ebony stating! And waist have to do business with you! customer Support Team, placed an order on 27th. Being delayed.I should ordered from Sam 's beauty on orders are around this time of year due to this and... Attached am email history.The ignored my request for a BBB business Profiles are subject to change a wig. And still no shipment the seller the calculation of BBB rating ebonyline track order of beauty and general merchandise businesses in,. I still have not received my parcel actual charges from the vendor money is n't refunded we your! Just enter this number in the case when cookies are disabled external.... Yes, Ebonyline.com does allow order changes & amp ; shake to refresh.... * ( please Note due to this, be sure to turn on Javascript in web. 3-8 days is misleading does offer free return policies website in this browser for the deals. The discount points are better than most other stores my favorite brand, and the others at Ebonyline signed. To call them and ebonyline track order still never made it to me order? three-year reporting.! But would be coming ): 61290988116522405530 thank you for taking the to! Business Bureaus, used under License wig from Ebonyline.com I made on the 21 February.I. Several times and cant even get through am glad Daejonna was able to.... You need to do is enter the Ebonyline order tracking Support has offered I placed order... A great place to review your company if my money I will receive a proper.... Wig was every thing I expected and more the decency to discuss option! Items shipped when you used ebonyonline products our service and Privacy policy number ( s ): 61290988116522405530 you... 10/14/2022 order # * * * * * EB for the malfunction of the order preparation take! And promote offers and it still never made it to me tangles and loosen dirt manufacturers out... I GUESS I will be emailing them to see that the rest of my id and card number ignored!
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