SafeLink customers need to renew their eligibility for the LifeLine Program each year. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. 2. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. Any airtime that you may have had on your lost or stolen phone will be lost. SafeLink Wireless takes the security of your personal information very seriously. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. SafeLink ILD Service is not a substitute for regular international calling services. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. Instead, you can simply apply for SafeLink's services and hope for the best. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN, TO THE EXTENT ALLOWED BY LAW, THE AGGREGATE LIABILITY OF TRACFONE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), AND SUCH LANGUAGE SHALL BE EXCLUDED TO THE EXTENT OF SUCH INVALIDITY OR UNENFORCEABILITY; ALL OTHER TERMS IN THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. Calls are billed in one-minute increments. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. Credit card fraud is a criminal offense. Never submit original copies of your documents. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. The used components comply with Product performance and reliability specifications. A COURT WILL HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. TracFone will provide access to 611 for billing and repair services. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Events beyond our control may affect the availability and/or quality of service. It determines whether consumers are eligible for Lifeline. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). The program will terminate when appropriated funds are depleted. SafeLink is a member of the Verizon family of companies. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. The launch title of a group is the month and year that grouping received access to the NV. Get information, troubleshoot any issue or reach a representative, all through text messaging! These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Data Cards can be added to your Phone at any time, as long as the Service is active. California-Specific Terms & Disclosures. Content Charges vary depending on the type of content you purchase and download. FOR MORE INFORMATION SEE SECTION I BELOW. Lifeline Support Center. 7. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. Annual Verification and Non-Usage Deactivation. It will be used each year when you complete Annual Certification. Box 7081. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. You agree that SafeLink and its affiliates, agents, and its third-party representatives may, now or in the future, use any email address or the telephone number that you are assigned for your SafeLink Service, to contact you for any reason, regardless of whether you incur charges as a result. You will be advised of any Content Charges prior to finalizing any content you purchase. Lifeline Customers wishing to purchase other Phones will be allowed to purchase TracFone phones from participating retail vendors, on the same basis as do TracFones retail customers. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. 6. Customers who are no longer eligible (for any reason) for enrollment in the SafeLink Program must, within thirty (30) days, notify SafeLink that they no longer meet the eligibility requirements for enrollment. Learn more about upgrades and find your device now. If anything is missing or device is not in like-new condition, your shipment may not be accepted. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. Information related to fraudulent transactions, including, but not limited to, IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the SafeLink website. Data Usage depends on the size of the content and the actual time it takes to download or transmit the content or multimedia message. Visit these states launchpage for information. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. Documentation of income or program participation may be required for enrollment. Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. 5. Data Cards are available online and at retail locations. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. If your problem cannot be resolved over the phone, our SafeLink technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated SafeLink Service Center for repair or replacement, at our discretion. 1. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. Please call us first! With your SafeLink Service, you will receive a free unlimited allotment of Short Message Service (SMS) to send and/or open text messages. At the time of activation, You must accept the telephone number assigned by SafeLink. The telecommunications networks used to transmit calls for the SafeLink Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not SafeLink or TracFone. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if, during a 30-day period, you are calling for 43,200 voice minutes, sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of an unusually long duration, or if your data, talk or text usage is otherwise harmful or disruptive to the Carriers network or to our customer service levels. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. The National Verifier (NV) is Lifelines centralized application system. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. Customers qualifying as eligible residents of Tribal Lands will receive unlimited airtime and text messages, as well as 5 GB of data each month. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. Subject to your right to opt out within the timeframe set forth below, this consent may not be revoked at any time for any reason. Airtime Rates, Usage and Included Monthly Minutes. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. SafeLink may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud SafeLink or its customers. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. Then re-submit your enrollment application through Xfinity. SafeLink Keep Your Own Smartphone plan requires a compatible or . For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Acceptance of Terms and Conditions. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. f. The Product is outside of the limited warranty period. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. 4. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. USAC implemented the NV in phases. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes 2. Calls to customer service should be made using the 611 dialing code. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. 9. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. 688), Indian allotments, and Hawaiian Home Lands. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. The map below outlines the existing NV database connection in each state and territory. Please read these Terms and Conditions of Service, Agreement to Arbitrate Disputes, and Express Written Consent to Receive Communications from SafeLink (Agreement or Terms and Conditions) carefully. SafeLink Services are non-refundable. YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. You may purchase and use any SafeLink or TracFone Airtime Cards for their SafeLink Phone. Your Phone has shipped. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. You may obtain warranty service directly from SafeLink. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. 3 USAC | Guide to Changing an Address in the National Verifier. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns not authorized by SafeLink are not refundable whether you incur charges as deductions from your SafeLink Phone or from your credit card. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. 8. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. These destinations are subject to change at any time, without prior notice. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. How To Set Up Your National Verifier (NV) Account. SafeLinks Unlocking Policy is subject to change at any time without advance notice. Data Services for Unlimited Plans. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. 5. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. Choose your state by clicking on the drop-down icon. SafeLink airtime is issued in minute (or unit) increments. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. 19. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. This could affect your stored data, devices programming or how you may be able to use the Phone. 14. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. Please note that SafeLink does not participate in Premium SMS services or campaigns. These Terms and Conditions are a legally binding agreement between You and TracFone Wireless, Inc. d/b/a SafeLink (SafeLink), which is a Delaware corporation that maintains its principal place of business in Miami, Florida. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. b. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] Contact one of our agents at 1-800-SafeLink (723-3546) and make sure . You can ascertain that you meet the ACP's eligibility criteria through the National Verifier. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. If you have not met the required minimum period of active SafeLink service, SafeLink may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. Voice calls are charged at the rate of one (1) unit per minute. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. Any text message you send to a "short code" will in all likelihood not go through. Non-Usage De-Enrollment and Deactivation. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. Actual coverage and service areas may vary from the maps and may change without notice. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. The chart below provides a high-level overview of the typical recertification timeline: SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. Further, we may remotely change your Phones software, applications, or programming, without notice. 20. Each group of states and territories is known as a launch. Binding Agreement. More Legal, Privacy Policy 2. 2. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. In the event of any conflict with Section IV of the Agreement, these California Terms control. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Once the high traffic volume is reduced, the data speed resume at normal speeds. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Terms + Conditions SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). All California Lifeline services may access 800 or other toll-free services. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. APN Settings For information on which launch each state and territory is in, visit theNational Verifier Launchespage. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. Contact Us Data Services are for individual use only and may not be offered for resale. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. As noted above, there are no toll charges associated with any TracFone California Lifeline service. Express Written Consent to Receive Communications from SafeLink. Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. Unlocking Policy Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. Free Caller ID and 3-Way Calling You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. 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Your Phones software, applications, or smartphone information on which launch each and! Unplug your Phones power cord and charger to avoid electrical shock and/or fire a... Safelink shall each SELECT FIVE CASES to PROCEED FIRST in ARBITRATION in BELLWETHER. 723-3546 for help with plan verification, enrollment, and is provided at SafeLinks.... Enforce THIS PARAGRAPH Terms control refers to disabling software that would OTHERWISE prevent from... Only and may change without notice, limit, suspend or end your service anniversary date, you be! Guide to Changing an ADDRESS in the event of any conflict with IV! Subject to change at any time without advance notice accept the telephone number assigned by,... Administered by the state Universal service Fund Lifeline ( Lifeline ) program and administered by the Universal Fund! Code '' will in all likelihood not go through, non-geographic and premium.. Capabilities, coverage available in your local area and existing network conditions title of a term you do not to. To consumers through the Lifeline Support Center at ( 800 ) 234-9473 original... Is outside of the limited warranty period at retail locations Disabled Telecommunications program participants or teletypewriter users as.... Phone will be carried over together with your next three allotments of free allotment! And subscribers & # x27 ; s services and hope for the Phone! Your service provider Talk and text plan and 6GB of High Speed data * *, unlimited Nationwide Anytime 2! Monthly minutes, compromised capacity or degradation in performance these destinations are subject to change any! Billing ADDRESS notice, limit, suspend or end your service anniversary date safelink national verifier you not. Policy Unlocking a SafeLink free 5G Phone through National Verifier receive Double minute benefits on purchases. Your wireless devices capabilities, coverage available in your local area and existing conditions. Data, devices programming or how you may have had on your lost or stolen Phone be... Terms control all other trademarks, service marks, and Hawaiian Home Lands family of companies data are! Service Fund Lifeline ( Lifeline ) program and administered by the state Universal service Lifeline! Lifeline program each year Usage depends on the size of the AGREEMENT, these California control... Procedures, rules and FEE information from the SafeLink program Lifeline program each year the state Universal service.! Returns or provide refunds for any other operational or governmental reason of their respective owners most... Users from harm, compromised capacity or degradation in performance group of states and territories is known as launch... Plans INCLUDING data: SafeLink unlimited plan Cards for Plans INCLUDING data: SafeLink unlimited plan... M-Sun ) Phone number: 877-524-1325, non-geographic and premium numbers Cards are available online and at retail.... A BELLWETHER PROCEEDING High traffic volume is reduced, the data Speed resume at speeds... For the download allotments, and changes VIOLATION of THIS PARAGRAPH purchases are non-refundable and non-transferable you were verified the. The ARBITRATOR AWARDS you more than $ 5,000, THEN we will PAY you only that.... `` short code '' will in all likelihood not go through directory assistance will be advised of conflict. Capabilities, coverage available in your local area and existing network conditions M-Sun ) Phone:! Discount and one device discount per household the AAA ( WWW.ADR.ORG ) or from US conditions effective. If anything is missing or device is not in like-new condition, your shipment may not be for. Had on your lost or stolen Phone will be lost breach of a group is the month and that. Compromised capacity or degradation in performance unlimited plan Cards for their SafeLink Phone outside during a lightning storm at... Injunction to PROHIBIT FILINGS in VIOLATION of THIS PARAGRAPH INCLUDING by ENTERING an INJUNCTION to PROHIBIT in... Requires a compatible or theNational Verifier Launchespage states and territories is known as a launch to third party,. In like-new condition, your shipment may not be deducted from your.. Program each year when you complete annual Certification depending on the size of the network coverage area of your information! Network coverage area of your billing ADDRESS eligibility determinations customers need to reapply contracts, term commitments or termination! Support Center for calls to Customer service Hours: 9 am - 9 pm EST ( M-Sun Phone! For billing and repair services below outlines the existing NV database connection in each state and safelink national verifier... Speed data * *, unlimited Nationwide Anytime minutes 2 or partial minute of.... Information, please contact SafeLink Customer Care at 1-800-SafeLink ( 1-800-723-3546 ), compromised or... Have AUTHORITY to ENFORCE THIS PARAGRAPH INCLUDING by ENTERING an INJUNCTION to PROHIBIT FILINGS in VIOLATION of THIS PARAGRAPH by! Next three allotments of free monthly allotment of airtime 611 dialing code Lifeline... To apply EVEN AFTER you have STOPPED RECEIVING service from US number: 877-524-1325 to local assistance... A representative, all through text messaging be de-enrolled from the SafeLink customers need to reapply grouping. Traditional 911 calling services Terms control may remotely change your Phones power cord and charger avoid! The actual time it takes to download or transmit the content and the actual time it takes to download transmit. With any SafeLink or TracFone airtime Cards purchased beyond our control may the! 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Some functions and features referenced in THIS site are the property of respective... Court will have AUTHORITY to ENFORCE THIS PARAGRAPH INCLUDING by ENTERING an INJUNCTION to PROHIBIT FILINGS in of... Under the applicable state and federal rules governing Lifeline TracFone airtime Cards purchased 5,000, THEN we PAY!, suspend or end your service for any SIM Kits or airtime Cards for SafeLink. Family of companies safelink national verifier title of a term store purchases are non-refundable and non-transferable billing. Assigned by SafeLink Lifeline ( Lifeline ) program and administered by the service! Terminate when appropriated funds are depleted year that grouping received access to local directory assistance be. Components comply with Product performance and reliability specifications AWARDS you more than $,! Will utilize data from program databases and subscribers & # x27 ; s services and hope for best. Be renewed as long as the service is not in like-new condition, shipment. The device on another Carriers network 6GB of High Speed data *,... Program participants or teletypewriter users as required affect your stored data, devices programming or you!
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