A per-order delivery fee may also be assessed, depending on the delivery method. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot or was there no option for you? can reveal. Axs Ticket Refund Insurance. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. If they allow it, you'll get a refund. Any ticket issued via the Service is a revocable license. But with Event Ticket Protector, they won't need to worry. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Yes - If customer is prevented from attending because of a government mandate, this is covered. Events may be postponed or canceled for a variety of reasons. Occasionally, we may require that the physical ticket is sent to us. All attendees must conduct themselves properly at an event. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. - AXS Help Centre How can I make a claim for my Ticket Insurance? You should evaluate your risk in determining whether to attend the event. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Ticket Insurance. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. PROPER CONDUCT. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. They will pursue AXS who in turn, will keep your money. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Find a will ticket on Gumtree, the #1 site for . Uber Insurance Card Or Enrollment Form - All Insurance FAQ Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. To read the updated Privacy Policy, please. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. E-mail address is required to create an account. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Venue/Event Specific Terms and Conditions. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Front row or on the aisle? '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. If you have any questions, please contact the Box Office at 817-272-9595 or [email protected]. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. OH MY FUCKING GOD! In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Occasionally making progress only to be timed out. Leave the Archive. AXS Tickets on the App Store Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. We notice that your web browser is out-of-date. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Took about 5-6 weeks and lots of following up but did get all my money back. How do I get my AXS Premium tickets once I complete my purchase? Let us know what you were doing when this page came up, plus your IP and request ID Only items purchased on the AXS official website can be returned for refund or exchange. Are AXS Premium tickets sold for every event? But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. AXS Tickets Reviews 2023 | JustUseApp Reviews However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Feb 17. ', Beware of this fake Disney+ phishing email. If they pay you now, there's no insurance for them if the new owners are refused entry. If you bought tickets online or over the phone, you won't need to do a thing. Are you looking for comprehensive cover for Covid cancellations? Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. All ticket prices for events that occur in Canada are stated in Canadian Dollars. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Latecomers may be seated at the discretion of Client or venue. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Reporting Fraud - AXS Help Center The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Privacy Policy We also give them access to 24/7, multilingual . Kameron Kwok - Director, Ticket Strategy - Anaheim Ducks - LinkedIn Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. The truth is that paying for insurance to guard against this is a waste of money. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Spent most of yesterday trying for the new show tickets. AXS | Reviews | Better Business Bureau Profile UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Click here. Peter Kay tickets --. a doctor's note for the illness causing your symptoms. Please note that further documentation may be required following our review. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. By clicking Next, you agree to the AXS.com Terms and Conditions. Thank you for taking the time to let the people know. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. (The reference number will be emailed to you immediately following submission of the online form). The original advice from the armed forces giving advice to travel at short notice for military service. Fan Update from AXS Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Fans may consider purchasing Allianz ticket insurance at the time of purchase. We appreciate your patience during this unprecedented time. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. Cookie Notice Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. You are urged to review all pages displayed during your completion of a purchase. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Below are some pointers we hope you'll find useful! AXS or the Client may send a summary of your purchase to the email address you provided to our Service. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. AEG Presents You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Please make sure to review the terms and conditions that you will find on these third-party sites. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Well need evidence from the relevant transport authority. If you are unable to find tickets or parking rights, please check back again. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. x, Hello! If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). How do you send documents to Uber? Contact Us When did you become aware that you were unable to attend the Event? Coronavirus: Ticket refunds won't happen for many postponed concerts If I have Allianz ticket insurance and miss an event, can I get a refund? All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. Testimonials email from them: "Thank you for contacting AXS. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. How do I file a claim and get a refund if I have ticket insurance? All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. They lure you into buying the insurance but little did I know that a refund will be issued . All fees and charges relating to your transaction will be disclosed to you during the purchase process. mail If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Plans can . Cant get ticket refund from AXS MoneySavingExpert Forum Ticketplan's terms can be found on the Ticketplan website. Kia was extremely helpful, efficient and patient with all my questions. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Official Tickets and Your Source for Live Entertainment | AXS.com This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms She also helped out with another refund I needed and was so quick. Press question mark to learn the rest of the keyboard shortcuts. Hey did you end up filing a claim with Amex? Dollars. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to [email protected] providing your TicketPlan reference number. Upon your payment in full, you shall be entitled to the tickets you have purchased. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Have now given up. The ticket is valid only for the event, date, time, and seat location issued. has anyone ever gotten a successful refund on an axs ticket? Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Almost fell for the scam myself until I saw this. Seller fees on the Service may vary. It may take up to 30 days before we are able to review your claim. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. The truth is that paying for insurance to guard against this is a waste of money. You will be entitled to a refund unless otherwise notified directly by your point of purchase. Terms, conditions, and exclusions apply. Please contact the venue directly for a refund. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. T&Cs may apply.'. 4 days ago. Privacy Policy. Footer.languageSelector.ja-jp.region You will also be responsible for paying any applicable taxes relating to your purchases. Be the first to know. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. There are no suggested results at this time. By Insurance Site July 2, 2022 July 2, 2022. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Please visit our help page or contact customer support for assistance. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Refunds for rescheduled events are up to the artist, team, venue, or promoter. We need you to provide specific evidence of illness or injury for the ticket holder affected. Can I get a refund for a cancelled or postponed event? Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the IP: 141.94.161.174 Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Terms and conditions of sites linked to by or from the Service may vary by site. The form needs to be signed and stamped by your GP and this may be chargeable to you. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. I bought these from AXS and paid 214 (bit of a rip off site . Therefore, we ask for: A completed medical confirmation form. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. This content may be old or outdated. Trip Cancellation Insurance | AXA Travel Insurance Unfortunately, we will not be able to issue a refund on your ticket insurance.