Personal details your name and contact details. If you have applied for multiple streams, you may be successful in both. Merit based stages Learn more about STEP 3 STEP 4. Revenue: Unknown / Non-Applicable. customer service on behalf of the NSW Government and Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. Writing your application - I work for NSW Applying for a role | NSW Dept of Planning and Environment The assessment will be conducted by the external provider Unified Healthcare Group (UHG). Search Criteria. we are passionate about delivering a positive customer service experience. ensure our focus is always on the customer. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. Complete and submit your application. Each test measures something different according to the scenarios they contain. why you want to work in the NSW Public Service. 1. You can build a personal profile with your resume/Curriculum Vitae (CV) and copies of your qualifications and credentials, which In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. Process Improvement Coordinator | I work for NSW [email protected] For technical questions or issues, please contact the I Work for NSW Support Desk on 1800 562 679 or . Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. Recruiting. Specify your job search criteria, then click "Search for Jobs". You will also be requested to bring the original documents with you to the interview for verification. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. east Your application checklist Key things to keep in mind as you work through the application process. Test your computer equipment before you start. Have relevant examples and situations that you can draw on to respond to questions. Give yourself the best opportunity to show how you suit the job. ensure our focus is always on the customer. Our merit principles put importance on fit for the role and agency. Review your previous work (paid and volunteer) and study experiences. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. How to request and access PSC information under the GIPA act. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Review the role description to help you think about whats involved in the job. 5.0 | 1 review. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. Prepare your answers in advance and practise out loud how you'd respond. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . For example: Describe a customer problem you identified. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E [email protected] Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E [email protected] Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Department of Customer Service. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Other assessments vary depending on the job and what is being assessed. Read more about the application process for the 2023NSW Government Graduate Program. All rights reserved. This outline will assist you to understand the recruitment process for NSW SES. The job ad and information package will give you instructions on what to put in your application. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. Personality questionnaires are useful to gauge how likely you will fit in a job or team. The typical recruitment process follows the below steps. Make a difference to the lives of 8 million people in NSW. material foroperational Information about the terms and conditions of your proposed employment will be included. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. The NSW SES advertise positions on iWorkforNSW. While many employers are aware of their obligations, some may not be. If you are invited to an interview, you may be asked to upload a number of documents to your application online. Closing date: 13/03/2023 - 11:59 PM. a range of business processes identification, modelling, analysis, design and Salary Grade 5/6, with the base salary for this role starting Read the question to identify the information you need to give us, looking for key words. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. You usually have a limited time to do the task. You will be required to consent to a National Police Check as part of . Identify the hiring need. Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. For enquiries relating to recruitment please east Adjustments for individual needs We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 03/03/2023. How does the job fit with my values and standards? There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. We will ask your permission to contact your referees before we do the checks. Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. If offered, do a sample assessment before completing the formal assessment. Types of assessments All our assessment processes involve at least one interview. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on [email protected] or call (02) 4985 0617. In this stage you will be asked to provide information about your experience, interests, and education. when we expect a large number of applications. Not only on capabilities, knowledge and experience. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. when we expect a large number of applications. You can use this time to research and prepare your proposal, analysis or response. Information for graduates with disability, Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. Support business to develop process models, relevant documentation and training The application process Read more about the application process for the 2023 NSW Government Graduate Program. Click here to see what we doTheRisk, Search jobs. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. need you to develop and present your strategy (for example, for the design and implementation of the program). Lodge your NSWPF application through I work for NSW. Jobs in Regional NSW - Regional NSW Job Agency | Hays In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best If offered, do a sample assessment before completing the formal assessment. Information for graduates with disability, Engineering Stream assessment centre dates: 1 September - 6 September 2022, Digital Stream assessment centre dates: 6 September - 14 September 2022, Social Work assessment centre dates: 14 September - 15 September 2022, Primary Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022, Legal Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. Multiple positions are available, including full-time and part-time. All rights reserved. Department of Customer Service careers | NSW Government However, candidates will need to pay for the following, should they be progressed fully along the recruitment process: Find a job in the NSW public sector | Service NSW If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. Effective Candidate Evaluations. Location:Sydney /Hybrid working options. (BPM) to ensure effective governance and best practice processes and principles For further assistance, read the application checklist or frequently asked questions. If this is the case, we will make this clear in the job advertisement. A technical skills assessment measures your professional or occupation-specific skills. practice application and interview questions based on the focus capabilities You must submit a separate application for each position for which you wish to apply. A drive to succeed and build a professional career. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Please enable JavaScript to experience the full functionality of our website. Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Make an offer of employment after weighing all the available evidence on balance. Employee Recruitment Process In Australia - Biz Latin Hub successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving uses specific examples of what youve done and what youve achieved. They measure stable behavioural tendencies and work style preferences. We are focused on delivering first-class customer service, digital transformation and regulatory reform. Copyright 2015 NSW Public Service Commission. All rights reserved. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. efficient enhancements in operational efficiency, customer service, systems and presentations or written exercises. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Applicants who are able to do this are more likely to progress through the application process. Referees name, title and contact details. Our common interview format is the structured behavioural interview. In this stage you will be asked to provide information about your experience, interests, and education. Please read and understand NSW Health policy directive (PD2022_030). The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. . 1. present your findings, in writing or verbally. The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. Work type: Full-Time. 9217 4888 or . Agencies may contact you to complete a reference check. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. Try to get a good nights sleep beforehand. Tell us about any adjustments you may need for the assessment process. Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. Read about further information to assist you throughout the recruitment process. assist with interview and other assessment techniques. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. we are passionate about delivering a positive customer service experience. steps and track your progress throughout the recruitment process. You do not need to attach a resume or cover letter. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement. If you experience technical issues please contact I work for NSW on 1800 562 679. psychometric testing. Closing date:Monday, 13th March 2023. How To Become A Firefighter NSW | Fire Recruitment Australia If you apply for employment in NSW Health through the NSW Health Career Portals and Recruitment system you will be asked to create a personal profile and provide personal information, which may include your name, address, contact details, professional registration details and details about your qualifications and credentials. Recruitment Beyond NSW Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. Recruitment Policy and Procedure in HRM - HRHelpboard university, TAFE or school if you have limited work experience. Search for a job - Careers - NSW Health You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Competitors: Unknown. Assessments - I work for NSW Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. make you a formal offer of employment (in writing). This will include a list of dates and times. Check the advert and role description of the role to find out more. The Workforce Profile collection provides deeper analysis on workforce issues and characteristics. Assessment centres will be held in September and early October. Focus on how your knowledge, skills, and abilities match those needed for the job. Check that you've received an email confirming your application. . You should prepare a succinct application demonstrating why you believe you are the best person for the role. DOCX A step-by-step guide to preventing discrimination in recruitment All other streams will only need to attend one assessment centre. Working at Transport for NSW | Glassdoor If you don't receive a confirmation email, check your junk or spam folders. Visit our Careers site to find out what it means to work for us. Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more Join us and use the latest technology to build and deliver products that put the customer front and centre. This is where we ask all candidates the same set of questions. Give an example of a situation where you provided services that were customer-focused. dealing with a question or complaint for a customer service-focused job. Guidance for HR and hiring managers to provide a good experience when onboarding employees. Melbourne is home to our Transdev Australasia shared services teams. Come join us and influence the future of our great state. use a real business situation such as the start-up of a new program. via [email protected] or 1300 40 25 23. PDF Step by Step Guide Careers Resources for Education - UNSW Sites Coordinate, monitor and review business processes to identify gaps and Correctional Officer - Security & Intelligence, Southern NSW They help us to learn about how you are likely to perform the job. All new employees must agree to comply with the requirements outlined in the policy. You may not proceed through every stage of the assessment process. Targeted / Identified: Role: Process Improvement Coordinator. listed by Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal Our library opening hours are between 8.30 am to 8.30 pm. businessobjectives and If you miss out on the job, we encourage you to keep looking and applying. Industry: National Services & Agencies. Book in early to secure your preferred date. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. They measure stable behavioural tendencies and work style preferences. opportunities for improvement The majority of stages in the recruitment process are managed by FRNSW. I work for NSW hiring Senior Manager Recruitment & Workforce About. Candidate documents are not kept for future jobs. The interview process is easily your biggest opportunity in the entire process to beat your competition. The recruitment process may include: an assessment of your application. Our agency is passionate about delivering first-class Our recruitment process - Applying for a job - Ministry of Health If you are the successful applicant, you will be made an offer of employment. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. Position Classification: Administration Officer Level 4. Our agency is passionate about delivering first-class Reference checks will be completed prior to offering you employment. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. Copyright 2015 NSW Public Service Commission. More information. Position Classification: Admin Officer Level 4. your reasons for applying - "Why did you apply for this role?". your capabilities, knowledge and experience compared to the successful candidate. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. Our digital services team employs over 500 designers, engineers and product managers. We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Undertake analysis on a range of business process identification, modelling, Use full sentences, check your spelling and grammar, and stay within the word limit. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. The recruitment process is an important part of human resource management (HRM). Please enable scripts and reload this page. NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. Use full sentences, check your spelling and grammar and stay within the word limit. Work at TAFE NSW opportunities. This is something you must have, otherwise you cannot progress. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. processes to support business operation supportting business process improvements, providing solutions aligning with How you will be communicated with throughout the application and assessment process. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing.