You have to fill out a form. No. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e][email protected]+PDSUB@P# (. You must tag your card again when you get off the train. o Discover . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. My spouse, relative, or close friend needs help managing their registered Clipper card. Otherwise, you will be logged out automatically. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. However, each Go Pass user will only get two replacements per calendar year. Clipper cards will hold a maximum of $300. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Your session is about to expire due to inactivity. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Choose to stay logged in or to log out. For youth, seniors, people with disabilities and low-income adults. Get it back from them when you plan your next trip to San Francisco. /Tx BMC What do you recommend for getting this resolved? /Tx BMC Registration is easy, and its free. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Key Clipper information translated to Chinese. All rights reserved. And my Oyster card. Choose to stay logged in or to log out. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. /Tx BMC Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Visit the Go Pass eligibility page for more information. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. You can have multiple adult cards associated with a single account. Graduate students are not eligible for a free Go Pass after this date. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Only registered Clipper cards are eligible for refunds. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. /Tx BMC Transit pass . EMC To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. The Go and Smart Passesare non-transferable. Learn more about Clipper on your phone. 0 0 10.1455 10.364 re /Tx BMC endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream EMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Station Agents can also provide pre-addressed envelopes to Treasury. Refunds are subject to the fees in Section 10. Clipper says it does not take funds away, even if the card goes unused for years. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. No they don't keep cash at the stations. /Tx BMC H*2T0T341f& `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. 0 6 Phone. Tab will move on to the next part of the site rather than go through menu items. Warriors Ferry / Chase Center Service Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. H237402VH2P0P04341Qf& Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. What can I do with an online Clipper account? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. f EMC EMC Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Email [email protected]. OK to stay in Oakland for visit to San Francisco? The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Location of mushroom dispensaries in Oakland? Min of $5. 0.749023 g The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. /Tx BMC Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Clipper is committed to protecting your privacy. Learn More In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. If you ever lose your card, well replace it and restore your value for a $3 fee. No. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Many of the cards have about $50 on them, but a couple have about $200. Learn more about our privacy policy. Be sure to review the paper ticket fare chart at the station. Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. f EMC This option helps you avoid paying for postage and is the most secure option. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. If you have a question, please call (510) 464-6841. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Add only that total amount to your card. /Tx BMC /Tx BMC But nobody did. Paper tickets balances cannot be transferred onto a Clipper card. How can I manage the account on their behalf? endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. New. What should I do if my card is lost or stolen? Note that only cash value can be directly transferred. (For example in NYC one can buy MetroCard at the airport without a fee.) Refund will be given as Returns shipping; 14 days: Money Back: . H*2T0T3415Rf& 0 0 10.1455 10.364 re After that, you need to tag on and off for each ride. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Up and Down arrows will open main level menus and toggle through sub tier links. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We cannot give refunds for partially used passes or tickets. Choose to stay logged in or to log out. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Registration is easy, and its free. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. HD 0UR K(EP%xg:#6(=VU-zTqwn?p All rights reserved. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P All Access Digital offer for just 99 cents! Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. For more information, please refer to our pre-tax payroll deduction web page. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I'd calculate your estimated usage and only put that amount on the card. Please feel free to visit the Clipper FAQ page or contact us at [email protected]. A: Many others are praying, as well. If you forget to tag on and/or off, you will be subject to citation. Describe the situation, including your account information. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Tickets submitted for refund must have been purchased by cash or debit card. EMC Cash value is NOT required and should NOT be deducted when you use an active Go Pass. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). H*2T0T341f& Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If your card is registered, contact us so we can block your card from further use. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Clipper is a regional transit card that can be used on all transit in the Bay Area. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Orders will not load if your Clipper card balance is negative. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Directions to Zide needed from Union Square. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Your session is about to expire due to inactivity. EMC H*2T0T3415Rf& REFUNDS. All rights reserved. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. E\\y\[email protected]!*o* If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. For more information, including fines, please see Caltrain's fare evasion policy. 7) d"W0%Q T New to Clipper? BART will also refund full unused paratransit ticket books. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. But alas, no longer on bART as they now wont let you exit like they used to. If unsuccessful, your Clipper card may be defective or damaged. For defective cards, no fees will be charged. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream more. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Stanford University. /Tx BMC They are. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. 0 0 10.146 10.364 re What a scam! Stanford, California 94305. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Your session is about to expire due to inactivity. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. EMC Yes, you can manage your account using the Clipper app and in your mobile wallet. Please note that, Caltrain has a proof-of-payment system for fare enforcement. The check may take 4-6 weeks. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. EMC If a Clipper card is not used for six months, it can be deactivated. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Include the card number in your description. f No service to Chase Center atthis time,stay tuned for updates. Then take a long joy ride on Caltrains. The other option is a refund. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. /Tx BMC E\\y\[email protected]!*o* EMC Subject . But the other way is get you $$ back is to understand why they charged $3 in the first place. Hope this doesn't break the bank for you. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. There is a $5 fee for this service. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Latest Clipper News Never miss Clipper news! H*2T0T341f& endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream f 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. safe parking at hotels near Oakland Airport?? If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Clipper's on your phone! If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can check your eligibility on our Go Pass and Smart Pass eligibility checker. E\\y\[email protected]!*o* endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. E\\y\[email protected]!*o* Clipper is the all-in-one transit card for the Bay Area. Q&A: Highway 101 express lanes opened Friday. The site navigation utilizes arrow, enter, escape, and space bar key commands. There is a $5 fee for this service. Riders have 2 options for getting a refund: Your refund request will typically be . You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Ticket Refunds. ClipperCard is your passport to campus and beyond! A: No. Registering your card protects your card balance and allows you to set up an online account. Refunds are subject to the fees in Section 10. EMC If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Donations of tickets with unused value of less than $1 can be made to local non-profits. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you ever lose your card, well replace it and restore your value for a $3 fee. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. So we just kept our Suica as well as our Icocaused in the Kansai. Where to Use On 24 transit services and more. Skip top navigation. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> My spouse, relative, or close friend needs help managing their registered Clipper card. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. EMC However, money added since then does not show on the account, as weve not used the cards. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. The Go Pass is also available to graduate students until December 31,2022*. We recommend that you do. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refunds are subject to the fees in Section 10. If you don't want to deal with that, just pay the $3 to get the card. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Skip the side navigation menu and go to the main content. For details about how to apply for a refund, download theClipper Cancellation Form. /Tx BMC Treasury will mail you a check. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I cancel my card and get a refund? If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number.