To reset your settings to default, choose your device manufacturer below. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Qualifying individuals receive Free cell phone service. If you are going to ask "how do I get a cell phone?" go here instead. 4. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Want to bring your existing phone number to your new enTouch phone? ACP is a federal government program operated by the FCC. Limited Time Offer. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. If you want to apply for ACP service only, please call 888-294-9465. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. An eligible household is limited to one monthly service discount and a single one-time device discount. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. We Are In 34 States! Only eligible consumers may receive ACP discounts. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. 3 consecutive months' worth of your most current pay stubs. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. OFFERS MAY VARY BY STATE and service may not be available in all areas. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Social Security benefits statement. B09. You can apply your ACP discount to any available enTouch Wireless service plan. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Unlimited does not mean unreasonable usage. conference, chat lines, and premium numbers) are not supported and may be blocked. We're here for you, 7 days a week, 7am-12am Eastern. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. You can pay your bill online with your MyAstound Account, our online bill-pay portal. The password is the last 4 digits of that sim card. No. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. GSM coverage required. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Your Email Address *. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Give Us A Call! If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Existing customers can also opt-in by replying to an opt-in SMS. Lifeline Assistance Programs. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Benefits may be transferred to another participating provider at any time. If you have any trouble, we are ready to help just dial 866.488.8719. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). They offer a free government smartphone and sim card depending on your qualification. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation International calling is enabled for direct communications between 2 people; certain numbers (e.g. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Click here to check coverage in your area. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. You must opt-in and choose an eligible ACP service plan. Method 1: Check your enTouch Wireless application status online You can apply your ACP discount to any available enTouch Wireless service plan. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The Lifeline benefit . Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Please allow up to 1 business day for the ticket to be resolved. No. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Offerings vary by state. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Hence, here is the comparison of the two plans in the state of California. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. Your household can receive only one Lifeline and one ACP benefit. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. The major problem is that they often shut . enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! 3 consecutive months' worth of your most current pay stubs. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. An eligible household is limited to one monthly service discount and one device discount. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Veterans Administration benefits statement. Divorce decree or child support document. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Promotional offers may be modified or withdrawn at any time. Questions? enTouch Wireless reserves the right to block calls to any country or international number range without notice. enTouch Wireless reserves the right to block calls to any country or international number range without notice. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Rasta Jeff of St. Clair, US. An eligible household is limited to one monthly service discount and one device discount. It also helps you to easily solve common issues without needing to call customer service. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Learn more about Lifeline and qualification. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Copy of last year's State or Federal income tax return. EnTouch Wireless free government cell phone providers. Videos stream at DVD quality (480p). entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: [email protected] Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Erik De La Garza / October 21, 2013. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Only eligible consumers may enroll. Offer varies by State and Program Participation. Customers must be first-time Amazon Prime . No wait time! The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Copyright 2023 enTouch Wireless All Rights Reserved. Your Phone has shipped. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. conference, chat lines, and premium numbers) are not supported and may be blocked. Create an Account Access and manage your account with ease, all in one place. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Be ready with your wireless account number, PIN or password, and billing address. Taxes and fees included with service plan pricing. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! International calling does NOT include text messaging, picture messaging, or video messaging. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. BROADBAND DATA. Yes! Social Security benefits statement. International calling does NOT include text messaging, picture messaging, or video messaging. You can find your account number in the following places: On. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Beginning December 31, 2021, EBB customers may switch their service plan at any time. Promotional offers may be modified or withdrawn at any time. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. You can also enroll by mail with a paper application. Melanie Pinola As a service. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. An eligible household is limited to one monthly service discount. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. All you need to do is ask we make it easy! Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Do not enter any dashes or hyphens. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. You must opt-in and choose an eligible ACP service plan. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. TruConnect's free wireless plans just got better with Amazon Prime. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Customers may have one ACP and one Lifeline benefit per household. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Step 4: You will be prompted to enter your pin. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Copyright 2023 enTouch Wireless All Rights Reserved. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Video typically streams in SD (480p). For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Simply complete all fields below to get started. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? Please be sure all of the above information is accurate before calling. Required fields are marked * Before you post your comment. Login to MyAccount using your email address and password. Whether its walking you through a Lifeline application, or helping you traverse our website. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. Taxes and fees included with service plan pricing. KEEP THIS INFORMATION HANDY. Tell Customer Support you want to Port your current phone number to your new phone. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Premium Channels; TiVo; TiVo Stream 4K; . There are some great resources online with details for most carriers (wireless or landline). Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. You can apply your ACP discount to any available enTouch Wireless service plan. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. NOTE: Your account will need to be in good standing in order to proceed. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes.