It's great to hear you are happy with the coat and that the delivery was so quick. Rolling eyes, rude attitude. 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. Was told that neither was possible because I didnt return them in the original shoe box! 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Very disappointing.Would never order from them again! Never again. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. How are you today? That is great news about the fast delivery.We hope to see you again very soon. We need your email address to verify that your review is genuine. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey Karl!Thanks for taking the time to leave us a review. Accurate And Undamaged Orders. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Newsletter subscription. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Footasylum - YouTube No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Code Expires. Here are 8 tips for writing great reviews. One very disappointed son this Xmas! Was looking everywhere but at her customers. Footasylum Discount Code: 10% off Everything. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Got them cheaper than any other website. Over 90 off RRP. !spoke to Edge lane store about colours in crocs. Will definitely be ordering from them again. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. - Kristy Smitten, posted 11 months ago Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum exchanges are only available in the UK. For all international returns outside of the UK, please visit our dedicated international returns page. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Did have returns but again no problems, straight forward and quick refund. Ordered it on Monday and it was delivered on Tuesday. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reordered again Sunday afternoon, Monday morning was here. Footasylum doesn't deliver on Bank Holidays. 27 Feb. At least 30% off in the . Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Then I started a new chat and got Sophie who was absolutely lovely. If this was my store, they would all be sacked. It's great to hear you are happy with the coat and that the delivery was so quick. Wow! | Read 8,321-8,340 Reviews out of 55,152 If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Difficult, posted 2 weeks ago Absolutely fuming with this company. By using a. 1. Suggested companies are based on peoples browsing tendencies. Start your return online at the Footasylum website. That is great news about the fast delivery.We hope to see you again very soon. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Only response was we would receive a call within 8 hours - that was two days ago! Treated myself to some new trainers and jogging bottoms in the sale! Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com When you purchase through links on our site, we may earn an affiliate commission. They were dispatched quickly and delivered within a few days to Northern Ireland. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Easy! Great to hear that the parcel arrived so quickly. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Christmas Gifts | Christmas Gift Ideas | Footasylum Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Find out how we combat fake reviews. High performance sneakers, trending streetwear and exclusive product weve got you. There was a problem. Was looking everywhere but at her customers. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Courier. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. We use dedicated people and clever technology to safeguard our platform. T3 is part of Future US Inc, an international media group and leading digital publisher. Would you like to add a photos or videos? 10/10 will not be using footasylum again. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. 124.99. Giving one star so I can leave this review. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Footasylum. Since Footasylum doesn't have a customer service number I had to text them. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Never again. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Shocking company - bought two items trainers and sliders order value 100.28 never received. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Price was unbelievable for what I got! I would definitely recommend and will be a returning customer. footasylum returns faulty On-time Delivery. One star as there is no 0 stars. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Extremely moody.I've never seen such self absorbed people. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Email and text communication was prompt and efficient. AVOID THIS COMPANY!!!! * One or more of these files was not uploaded due to an invalid file type. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). I ordered an item with Christmas delivery on 20th December and received an email confirmation. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Heres how it works. Easy! We also ensure all reviews are published without moderation. Frasers Group reportedly offers to buy Footasylum All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Thanks. OG Stack Longline Puffer Jacket. . I have no complaints at all, fantastic service.. item arrived perfect after 3 days. In November 2022 I placed an order with FootAsylum and it never came. A refund can take up to 10 working days to show in your account. AVOID THIS COMPANY!!!! Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Get your sneaker fix anytime, anywhere with the Footasylum app. Thank you for signing up to . Purchased 2 pairs of Salomon trainers in different sizes. Treated myself to some new trainers and jogging bottoms in the sale! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Been trying via live chat, what's app and calling HQ. Over 90 off RRP. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Got them cheaper than any other website. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Change of mind returns accepted. Quality, style and value superb. This arrived within only two working days and all items were delivered intact and all there. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. They sent me trainers in a damaged box. They also offer a WhatsApp device but it doesnt work. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. In real life, they are dull, boring and have no character at all. This is the last thing I buy from footasylum from here on. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hey MattThanks for taking the time to leave us a review. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Footasylum has collected 369 reviews with an average score of 1.86. . Do you agree with Footasylum's 4-star rating? I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Will not use again. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Do you agree with Footasylum's 4-star rating? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can't even point the blame at one member of staff because they were all terrible. This time, however, when I ordered, their courier choice was Yodel. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Search for local Shoe Shops near you and submit reviews. Replies to negative reviews in < 24 hours. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). These featured collections are typically the most popular and best-selling products on the Footasylum website. My son lost out on his Christmas presents as a result. To break them up politely to ask for helpit was like I had sowrn at them. To break them up politely to ask for helpit was like I had sowrn at them. Customer Service. Here are 8 tips for writing great reviews. That is great news that they arrived a day early!We hope to see you again very soon. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We hope to see you shopping with us very soon. Ordered standard delivery, was dispatched the next day & arrived the day after. It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email and text communication was prompt and efficient. Why have i been rejected for my return as the item was faulty? Full price items only. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Ordered it on Monday and it was delivered on Tuesday. A pop-up box will appear revealing the code. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ends: Mon 6 Mar 2023. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Footasylum. All students enjoy 10% off at Footasylum. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. I would definitely recommend and will be a returning customer. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. They also offer a WhatsApp device but it doesnt work. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Looks like they have found the nearest spare tatty box to send them out in. Asked for a pair of trainerscould not even tell what the guy said. Looks like they have found the nearest spare tatty box to send them out in. You will receive a verification email shortly. 2023 Trustpilot A/S. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Thanks,Rebekah. Unable to get in touch with anyone from customer service to resolve issue. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Footasylum discount code: 20% OFF in March - Mail Online Companies can ask for reviews via automatic invitations. Would not recommend. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! No greeting, no please, no thank you. We use dedicated people and clever technology to safeguard our platform. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Bought a pair of Boss trainers at the end of November 2022. 3. All items must be returned in their original boxes and packaging. 10/10 will not be using footasylum again. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Check out what 59,340 people have written so far, and share your own experience. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. Package allegedly dispatched on 11th December and now reported as list in transit! Verification can help ensure real people write reviews about real companies. The lady at the till was no better. Happy from start to finish! Refunds are made to the original payment method, and products must be in their original boxes and packaging. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Avoid this store at all costs. Delivery to Australia was super cheap and very very fast! Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. 2023 Trustpilot A/S. It's your job. Discount. In just a few steps, we'll have it sorted. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Received 2 small refunds for I don't know what! Companies can ask for reviews via automatic invitations. Ordered some trainers at 10.30pm amd paid for next day delivery. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I was taught to value customers, no matter what job I was in. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Still over 300 down! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. To start a return, fill out the returns form that came with your order and follow the instructions on the form. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Useless. They were dispatched quickly and delivered within a few days to Northern Ireland. Useless. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Order placed Sunday afternoon and delivered Monday afternoon. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Simply follow our returns portal link below. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! They were dispatched quickly and delivered within a few days to Northern Ireland. I will always order with footasylum I am very happy with the service and products. Ordered item was faulty. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I messaged a few guys initially who were very slow to respond and inresponsive. Find out how we combat fake reviews. Shocking service avoid disappointment. Order placed on Monday standard deliver paid for and the parcel arrived the next day. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder.