Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Regulated utilities must get PSC approval for disconnect. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. 30 day delay and 30 day extension possible in case of life threatening condition. However, if youre moving to another AEP address, use our transfer service form. - Heat Protection During the delay the customer is expected to agree to a payment plan. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Service cannot be disconnected if customer agrees and adheres to payment plan. Moving to your next home can be exciting and stressful at the same. New Jersey Administrative Code 14:3-3A.5 The waiver is valid for 30 days and . Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. However, smaller water, gas, electric and wastewater. No disconnect for seriously ill, disabled. Prohibited when heat advisory from the National Weather Service is in effect. Consumer line: 800-992-0900 Ext. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Renewals not needed if physician certifies that condition is permanent. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Protection for customers entering payment plans; special notice and links to assistance agencies. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. No disconnect if customer agrees to payment plan. However, if you're moving to another APCO address, use our transfer service form. Customers may utilize the winter reconnect order one time from mid October through mid April. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 21 day disconnect delay if household member is certified as seriously ill. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Customer must pay bill in installments within the next 90 days. 30 day disconnect delay if detrimental to health, must have physician certification. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. Sitemap If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. How do you complete the tutorial on GTA 5 Online? Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Consumer line: 701-328-4082, 877-245-6685. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Disconnect ban if health of household member would be adversely affected, need medical certificate. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Douglas Sacha / Getty Images Drip Loop Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Consumer line: 866-380-9816 or 919-733-9277. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. No disconnect if customer agrees to deferred or extended payment agreement. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Total ban when <32. Disconnection is prohibited if customers agrees and adheres to payment plan. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. If the elderly household is low-income and includes a minor, the protection against termination will apply. No disconnect if customers enters into a deferred payment plan. Consumer line: 404-656-4501or 800-282-5813. Disconnect prohibited if customer agrees to a payment plan. Requires PUC approval. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. You're in the right place. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. No disconnect if illness would be aggravated, need statement from doctor. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. If you or someone you know needs assistance, we can help. To avoid unauthorized access, youll still have to enter your password. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Full Outage Map. Report a Problem. emergency. Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered.