PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Customer Service. MARTA Police (Emergency) 404-848-4911. Inconvenience in using the fixed route system is not a basis for eligibility. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. . Customer gets off work or finishes school or appointment at 4:00 PM. Solicitation or selling goods or services without the express permission is prohibited. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. http://www.itsmarta.com/ride-with-respect.aspx. Administering medication is the customers responsibility. MARTA Mobility. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Weekday: 4:45 AM - 1 AM; . Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email [email protected]. A MARTA Mobility Service Agent will explain the service and/or mail an application. How do I use my Reduced Fare Breeze Card? Claim your pass with the appropriate voucher links above. B. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. You can also contact MARTA customer service: 404-848-5000 or email: [email protected]. University Program. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Door-to-Door service is available to customers who require such assistance. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA's Fixed Route services include bus and rail transit services. If known, nearest cross streets and easily identified pick-up points. Please be advised Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. . MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. MARTA Mobility Breeze Cards are not transferable. The fax number for Mobility Eligibility is 404-848-6900. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Call 404-848-5000 and start your Balance Protection. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. MARTA has the right not to issue a replacement card. MARTA Reduced Fare Office You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. 2424 Piedmont Road NE 2424 Piedmont Road, NE Mobility Bus *Unlimited rides for consecutive days beginning first day of use. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. A MARTA Mobility Service Agent will explain the service and/or mail an application. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. The customer cannot depart earlier than 4:00 PM. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 2. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 2424 Piedmont Road, NE Rail stations have both elevators and escalators. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. . Get to Know MARTA. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Local, Express, . For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. For more information, please call Customer Service at (770) 427-4444. The goal: make life simpler for all our employees. Click hereto access the Mobility Reservation System. MARTA Mobility. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Appeals must be received within sixty days (60) of receipt of the denial letter. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. view details. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. 2. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: The CCR will make every effort to accommodate requested pick-up or drop-off times. 2424 Piedmont Road, NE MARTA Mobility. Learn more about bikes and MARTA. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting.