The amount he wanted back was pretty much the whole amount once I deducted shipping. Tip This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) 01:47 PM Just a heads up that you might want to to edit it for clarity. ,